Contact Us
How can we help? Reach out through any of the channels below and we will get back to you as soon as we can.
General enquiries
Questions about Coinvoice, feature requests, partnership opportunities, or anything else.
hello@coinvoice.appAccount and billing support
Help with your subscription, payments, invoices, or account settings. We aim to respond within one working day.
support@coinvoice.appPrivacy and legal
Data protection requests, GDPR enquiries, or questions about our terms of service and privacy policy.
privacy@coinvoice.appBefore you write
If you are experiencing an issue with your account, try signing out and back in first. Many common problems are resolved by clearing your browser cache or switching to a different browser. For billing queries, please include the email address associated with your Coinvoice account so we can locate your subscription quickly.
Response times
We are a small, focused team and we read every message personally. Most enquiries receive a reply within one working day. Pro subscribers receive priority support and are typically answered within a few hours during UK business hours (Monday to Friday, 9 am to 6 pm GMT).
Frequently asked questions
Many common questions are already answered on our pricing page. If you need to update your business details, change your subscription, or export your data, head to Settings inside the app. You can cancel your Pro subscription at any time from the same page with one click and no questions asked. If you are considering Coinvoice and want to know how it compares to other tools, take a look at our comparison guides.
Security disclosures
If you have discovered a security vulnerability, please report it responsibly by emailing security@coinvoice.app. Do not disclose the issue publicly until we have had a chance to investigate and address it. We appreciate responsible disclosure and will acknowledge your report promptly.